Payments and Shipping

Payments and Shipping Policy

This policy is to be read in conjuction with our Terms and Conditions that may be found in this website. Any visitor to this site who does not hold a Wholesale Trade Account with Zilco is bound by this policy. Wholesale customers are bound by the Terms of Trade that applies to Wholesale Trade Account holders.


Payments

  • Payment for online orders will only be processed when you place the order
  • We accept payment via Visa or Mastercard (debit or credit) via SecurePay Encrypted Gateway services.
  • Unless otherwise stated, all retail prices quoted are in Australian Dollars and where applicable, inclusive of goods and services tax (GST). Any fees and charges such as freight will also include GST
  • Zilco International reserves the right to change or alter the price of goods on this website without prior notice. We will not change the price of goods on any order after it has been submitted without your consent.
  • In placing and paying for an order, you agree to pay the price of the goods at the time the order is submitted plus any shipping and handling fees that apply
  • Goods will not be dispatched before payment has been cleared. If payment can not be processed, or is declined by the payment provider, we may cancel your order.
  • We will provide you with an order confirmation showing the price and all other fees and charges for the products at the time your order is placed. A tax invoice will be provided upon dispatch of your goods


Deliveries

  • Delivery is made by the carrier of our choice. We do not offer a "Click and Collect" service at this time
  • Shipping and Handling fees are calculated according to our freight policy at the time your order is placed, and as indicated during the checkout process
  • All orders less than $250 (including GST) are subject to a flat $15.00 fee (including GST). Orders of $250 or more will be shipped freight-free.
  • Subject to the other provisions contained within our Terms and Conditions, we endeavour to achieve the delivery time frames advised to you on the website as part of the order process.
  • When you place an order with us, you agree that all delivery times quoted are an estimate, as advised by our delivery agents in your area. You also agree that we can not guarantee delivery times will be met by Third Party Providers.
  • Zilco will endeavour to dispatch your order within 1-3 business days, subject to product availability and times of peak demand. Delivery time frames may change from time to time, due to unforseen circumstances.
  • Zilco will not be held liable with respect to any loss, damage, costs, expense or injury you or any third party suffers as a result of any change in delivery times or delays in delivery.
  • Delivery details provided must be a valid residential or business address (not a PO Box), where an appropriate person is present to accept the delivery of your order. If there is no appropriate person available to accept delivery and delivery is not made, you may incur a futile delivery charge and/or a re-delivery fee.
  • If you expressly authorise us or our carrier to leave a parcel at the delivery address when noone is present to accept delivery, you do so on the understanding that neither Zilco, nor our freight providers will be held liable for any loss, damage or theft occurring after delivery is made. Notwithstanding your authorisation, the delivery agent has discretion whether to leave the parcel unattended.
  • We acknowledge that anyone accepting delivery on your behalf is authorised by you to do so.
  • Insurance is not available in respect of your order.
  • A tracking label is attached to all orders dispatched. You may track your order after dispatch by following the tracking service on the websites of the delivery agents. If for any reason there is an extended delay in delivery of your order, we will assist you by communicating with the delivery agents in an attempt to have your order located and delivered.

Risk

  • Risk and title to the goods passes to you on the date and time Zilco passes the goods to the freight provider.

Short Deliveries and Incorrect Items Received

  • Claims regarding short deliveries (items for which you have been charged but did not receive) must be notified within 3 business days of receipt of your order.
  • Notification of short deliveries should be made by email to returns@zilco.com.au. Please include your invoice number and details of your claim, together with a contact phone number.
  • We will endeavour to respond to short delivery claims within 3-5 business days.
  • In the case of incorrectly received items, please refer to our Returns Policy for details on how to go about returning the item(s) concerned.