Terms of Trade for Wholesale

Terms of Trade (for Wholesale accounts only)

Visitors to this website who hold a Wholesale Trading account with Zilco International Pty Ltd are bound by the Terms and Conditions agreed to when applying for their account. The following terms and conditions apply to all other visitors, including retail customers, who are not logged in via our wholesale portal.

1. Accounts

Accounts are opened only for legitimate retail businesses. Initial minimum order is $10,000 (before GST). Accounts are not transferable. We must be notified immediately of any ownership change.

2. Credit Accounts

Are strictly Net 30 days (payment due within 30 days of the month of invoice). Non-Account holders are required to make payment before dispatch.

3. Payment

Can be made by cheque, direct transfer or credit card.

1. Cheques – should be made payable to ZILCO INTERNATIONAL PTY LTD or bearer, and crossed “Not Negotiable”. Details of invoices being paid and any discounts claimed need to be included with each cheque
2. Direct Transfers – should be made to ZILCO INTERNATIONAL PTY LTD, ANZ Banking Group Ltd, Cnr Blaxland Rd & Devlin St, Ryde 2112. BSB: 012 295 A/C Number: 2191 51188. Details of invoices being paid and any discounts claimed must be faxed to our accounts department (02) 8765 9977 or by email to [email protected]
3. Credit Card – payments are accepted AT TIME OF ORDER and will be processed on the date of No settlement discounts apply for credit card payments. Credit card details should be forwarded in writing or by fax with the order. Payments accepted by credit card after dispatch are subject to a 2% processing fee and settlement discounts will not apply.

4. Credit Limit

Credit limits are placed on all accounts, based on past trading and payment history. No customer will be supplied if their account is not up to date. Accounts outside trading terms will be reviewed on an individual basis which delays processing and could deny supply. We reserve the right to require payment before dispatch of goods.

5. Freight

For all orders over $750 (BEFORE GST) are dispatched freight free by the carrier of our choice. Where backorders are combined with a new order and the total value of the order is less than $500, freight will be charged. Minimum order value is $100 (before GST). Orders between $100 & $750 (before GST) will incur the following freight & handling charges dependant on dispatch method used:- Road Freight delivery ($30 + GST), Australia Post ($20.00 + GST), Airbag/Express Post ($30.00 + GST). We reserve the right to change our freight charges and/or apply a fuel levy in accordance with fluctuations in charges from our carriers.

6. Returns and Repairs

1. Should be sent to PO Box 126, Concord West NSW 2138. We will not accept returns charged to our freight account without prior arrangement. Freight charges and manual processing fees for goods sent on our account without prior arrangement will be charged back to the customer.
2. If an item is to be sent by road transport rather than post, we will send the appropriate paperwork. We will need to know weights and measures of the consignments so that we can issue the correct paperwork.
3. All returns MUST have a “Return Authority Number” which is sent via fax. Invoice Number and Date of Purchase must be quoted. Goods returned without an authority number & completed Return Authority Form will not be accepted.
4. If any item has been properly ordered and delivered and we agree to take it back, under no circumstances will we pay the freight.
5. Backorders supplied that are no longer required will not necessarily be accepted for credit
6. If we agree to accept the return of an item which is not required by the customer (although ordered and supplied correctly), we cannot guarantee a full credit unless the item is AS NEW, in its ORIGINAL PACKAGE to be returned to stock. Goods returned in an unsaleable condition will not be accepted.
7. We cannot credit goods which have been damaged during transit, so please pack all returns carefully
8. Our sales representatives are unable to take back returns.
9. A credit processing fee of $20.00 (+ GST) will be charged for credits due to customer error.
10. We shall credit or replace returned goods which have a manufacturing fault or defect. In quoting a “Return Authority Number”, we assume the retailer has checked that the goods have been subjected to reasonable wearing conditions and that washing and cleaning instructions have been followed by the user. Credits or returns will not be issued where washing instructions have not been followed correctly, or where goods have been subject to unreasonable or excessive wearing conditions, or if goods have been used in circumstances outside their intended use.

7. Claims

For short deliveries and/or invoice errors - Must be made within 14 days of invoice date.

8. Insurance

This is the buyer’s responsibility. All goods deemed delivered upon dispatch. All goods at buyer’s risk upon leaving our premises.

9. Photographs & Illustrations

All images & illustrations appearing in the illustrated catalogue are indicative of general product details only and are not necessarily exact representations.

10. Orders and Delivery Times

Our dispatch department does its very best to process orders as quickly as possible. To assist you when ordering, please observe the following guidelines.

New Orders

1. Minimum Order Value $100 + GST
2. Normal-sized orders received by phone/fax or email in our office by 11am will usually be sent out on the same day unless we are exceptionally busy. If you wish an order to be held longer before dispatch, please tell us.
3. Large orders may be held over 1 day, or maximum 2 days depending on whether or not it is a peak period.
4. New small “Add To” orders received by 1pm can usually be sent the same day, provided the sales office is alerted that an existing order is in process
5. New orders received after 1pm will be sent the following day, and will be subject to the handling charge if less than $1,000

Backorders

1. Orders that we can not supply immediately will be backordered for up to 3 months. Kindly indicate WITH EACH ORDER if you do not want backorders.
2. A list of backorders can be faxed or mailed to you within a few hours on request.
3. Back orders supplied that are no longer required will not necessarily be accepted for credit

11. Prices

1. Wholesale/List prices exclude GST, whilst Recommended Retail prices include GST
2. ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Notice: Trading with Zilco International Pty Ltd implies acceptance of these terms and conditions.